A customer experience management tool for homebuilders’ and vendors’ field representatives. Each of these homebuilder representatives receive real-time notifications about their upcoming and recently received customer evaluations. This information keeps sales, design center, construction, mortgage, title, and customer care associates actively engaged with their customers, ensuring the strongest customer loyalty.
With ongoing access to customer contact info and satisfaction ratings, Eliant’s breakthrough App makes it easy to stay in touch with customers. Homebuilder representatives also see each customer’s ratings & verbatim comments about the experience he/she delivered, along with historical ratings and trends.
Features include:
* Upcoming list of customers that will soon receive evaluation opportunities.
* List of open evaluations that are sent to customers but not yet received. Track these customers’ reminder emails and SMS notifications.
* List of recently received evaluations. View the complete evaluation with scores and comments. Write notes that are visible by all other representatives involved.
* Update customer email addresses and phone numbers in the event of invalid or bounced contact data.
*Stay in touch! Call or email customers directly from the App with easy action buttons.
* Review your personal dashboard with question rankings, historical trend graphs, statistics on all of your customers, and other useful metrics to stay up-to-date on your personal customer experience performance.